About InstantEncore

InstantEncore is the leading provider of mobile solutions to performing arts organizations around the globe. Our partners use the InstantEncore platform to power their mobile apps, enhance live experiences and create deeper relationships with their audiences. InstantEncore partners include Chamber Music Society of Lincoln Center, Curtis Institute of Music and Dallas Summer Musicals. With Tessitura™ Network, Inc., our partners include the New York Philharmonic, The Shaw Festival and Santa Fe Opera.

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4 New Mobile App Features Now Available

InstantEncore is continually improving our mobile solutions platform so that we can deliver maximum benefit to arts organizations and their patrons.  This week, we’re releasing four exciting, new features for your mobile app.

1. Automated At-The-Venue Experiences

Creating At-The-Venue Experiences (or ATVs) are a powerful way to connect with your patrons. Your ATV can prompt them to check-in on social media, deliver program information, showcase upcoming events, present them with promotional offers, and more.

And now, it’s easier than ever to create an At-The-Venue Experience. Every time you add an event in your account, you automatically generate an ATV for that event, and schedule it to appear in your app on the day of the event.

Managing At-The-Venue content is easier, too.  If you have content that you’d like in all your ATVs, you can set it up once and have it automatically added to any Experiences you create.  You can also copy existing content from other ATVs in your account.

And of course, you retain the ability to add custom content to specific Experiences or create new ATVs from scratch at any time.

2. Geofence Push Notifications


Geofences allow you to create location-based triggers around your venue. Think of it as putting a ring around your theater, concert hall, museum or other venue.

When your patrons cross the geofence ring, they receive a customized message on their phone prompting them to open your mobile app. 

  • You can set a permanently active geofence around your venue with a default message.
  • You can set a geofence to only send messages to patrons when there is an At-The-Venue Experience active in the app.
  • You can set a geofence to send custom messages during scheduled times.

Geofence push notifications are a contextually relevant way to greet your patrons and put them on the path to a memorable experience.

3. Cards Home Screen

The Cards Home Screen empowers you to to highlight your most recent and relevant content for your patrons. Content is grouped together as “cards” presented in a vertically scrolling format similar to feeds on social media apps.

The control panel automatically generates cards for your events, videos, music, buzz items, and At-The-Venue Experiences. You can change their order of presentation or disable a card from appearing on the home screen.

You also have the ability to create your own cards.  Custom cards may be connected to content within your app as well as external content online.  They may be added or deleted at any time. You can also schedule them to be active within your app for specific periods of time.

4. Collapsible Menu


The new collapsible menu makes accessing your content incredibly convenient.  Patrons simply tap on the icon in the upper left corner of the app to reveal a scrolling menu of available tabs.

Over the next few weeks, we’ll dive deeper into these convenient, easy-to-manage tools with best practices and tips for using them to engage your patrons.

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