About InstantEncore

InstantEncore is the leading provider of mobile solutions to performing arts organizations around the globe. Our partners use the InstantEncore platform to power their mobile apps, enhance live experiences and create deeper relationships with their audiences. InstantEncore partners include Chamber Music Society of Lincoln Center, Curtis Institute of Music and Dallas Summer Musicals. With Tessitura™ Network, Inc., our partners include the New York Philharmonic, The Shaw Festival and Santa Fe Opera.

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Chapter 1: Setup


Pay the Invoice

Let’s get these pesky business details out of the way first. Your invoice is due 30 days from when your account is opened. After 30 days, apps cannot be submitted for review unless the invoice is resolved.

Ways to Pay:

  • Pay online: Click “View invoice” from your welcome email.
  • Mail a check to 8380 Miramar Mall Ste 200, San Diego, CA 92121.
  • Bank transfer details are available upon request.

Timeline: Within 30 days


Sign the License Agreement

Also, we need you to sign and return the License Agreement before your app is submitted for review. This document lets Apple and Google know that we have permission to use your content in our Developer Accounts.

Ways to Send:

Timeline: 1 – 2 weeks (before your app is submitted)


Schedule a Control Panel Review: Part 1

Now let’s get moving! This first review covers everything you need to know to setup your app. We’ll go through the basic settings, style options, tabs, and more.

How to Schedule:

  1. Visit http://bit.ly/IEWalkThrough.
  2. Select the time that works best for you.

Timeline: Immediately


App Setup

Now it’s your turn! Dive into the Control Panel and create your app. Be creative. Make it unique. And always keep in mind, “If I were an audience member, why would I want to download this app?”

Help Resources:

Timeline: 1 – 2 weeks (on average)


Submit for Approval

InstantEncore will review the app first to look out for any red flags. Once compiled and submitted, the normal review process can take up to a week. Sometimes the unexpected happens and Apple or Google will come back to us with an issue. In this case, we will work with you to resolve the issue and resubmit the app.

Once this is done, your app will be published and ready for download! We’ll keep you up-to-date and send you an email with more details at that time.

Timeline: 5 – 7 days after setup is complete


Schedule a Control Panel Review: Part 2

Your app is now setup and full of content, but it isn’t in people’s hands yet. This is the perfect time to take a look at some of the more advanced features such as Push Notifications, Geofences, and At-The-Venue.

How to Schedule:

  1. Visit http://bit.ly/IEWalkThrough.
  2. Select the time that works best for you.

Timeline: Immediately after setup is complete


Have Questions?
Email us at support@instantencore.com or schedule a time to speak.